Thank you for visiting and shopping at PriusOverlanding.com. Following are the terms and conditions that constitute our Shipping Policy.
Please be aware that lead times may change without notice and are not guaranteed. We do our best to ship orders within the estimated lead time, but delays may occur due to factors such as third-party delays, natural disasters, or other unforeseen circumstances.
If you need to cancel an order that has not yet entered production, a 5% fee will be applied. An order is considered to be in production once it has been prepared for laser cutting. If you need to cancel an order that is already in production, a 20% fee will apply.
Non-made-to-order shipping times:
Once an order is placed it can take on average, 3-5 business days for processing. Once you’re near the front of the fulfillment queue a shipping label is created that is paired with your order so products can be pulled and packed. Our fulfillment team hands your order off to shipping where it’s QC’d, processed, and prepared for the next scheduled carrier pick-up. Please note that some orders may take up to 3 weeks to ship.
Custom/made-to-order shipping times:
Material costs, material availability, vendor product availability and fulfillment times, fabrication workload, and supply chain efficiency all affect fulfillment times for custom and made-to-order PriusOverlanding.com products. It takes between three and five business days for processing to occur. Orders then enter the fulfillment queue which typically takes between 6-20 weeks. Once products clear fabrication, our shipping department will make the label and then send the order to fulfillment. From there, it will be boxed up and then handled by our carriers. Customers are encouraged to reach out to us to ensure we are handling your order as fast as humanly possible if an order was placed more than 16 weeks prior.
Shipping delays. Causes and factors:
During major sales events and holidays, the processing is likely to be delayed due to the volume of orders we receive. Processing times during these events add up to double the number of business days to our standard order processing. If receipt of your order is time sensitive please consider Expedited Processing at checkout.
Split Shipment Notice
If your order contains multiple items all available in-stock items will be processed the next business day. Out of stock items will be shipped immediately upon availability.
PriusOverlanding.com strives to provide a various selection of products for your Overlanding needs, this includes products that are manufactured and/or sourced through third-party vendors.
Please be advised that availability and lead times of those products not manufactured by PriusOverlanding.com directly are solely impacted by the third-party vendor’s schedule and not PriusOverlanding.com’s.
Any potential delay that occurs in the sourcing, processing, or drop shipment at the third party level will be communicated to the best of our ability to the customer.
Domestic Shipping Policy
(Applies to regular ground shipments and truck freight)
While we do our best to ensure your order is properly packaged before it leaves our fulfillment center, on occasion product may get damaged, be it a transport mishap, mishandled box, or a not so happy delivery driver. If this happens, please reach out to us as soon as possible. Then follow these steps:
DO NOT ACCEPT YOUR DELIVERY without taking note of any damage that might have occurred on the delivery form. Shipping companies will not fulfill an insurance claim without the damage being noted by the customer. We cannot be held responsible for any product or powder coat damage incurred during transit. PriusOverlanding.com will facilitate a claim on the customer’s behalf with the carrier, but it is subject to the conditions listed above being met.
IF the damage is so severe that it is obvious the product inside has been damaged, do not sign for the item and refuse your delivery. If you sign for the package the shipping company will view it as rightfully yours and that you have accepted it AS IS.
IF the damage is less severe and the goods are intact, you can make a note of the damage on the delivery slip (or electronically with the driver) before signing for the delivery. This will begin the claims process, and we will help you file a claim with the shipping company, but it will be your responsibility to replace or repair the product. All awarded claim money will be sent to the customer as reimbursement for shipping damage unless a prior arrangement has been made.
IF the package doesn’t require a signature and it has been delivered while you were not present, and you discover that the package has been delivered damaged, please take photos of the damaged package before opening it. Next, contact PriusOverlanding.com via phone or email right away to explain that the package has been delivered damaged.
IF any items manufactured by PriusOverlanding.com are missing from your order, PriusOverlanding.com will replace these items free of charge for a duration of 60 days from the day your items ship from our facility. PriusOverlanding.com tracks orders that leave our warehouse with images that we are able to reference to confirm which items were sent or potentially missing.
PRIUSOVERLANDING.COM IS NOT LIABLE FOR PACKAGES THAT ARE MISPLACED OR STOLEN AFTER THEY HAVE BEEN DELIVERED. If you are worried about your shipment potentially getting stolen, please have the item delivered to a different address where someone will be available to receive it. After an order is shipped, you will receive tracking information so you will know when the item will arrive. PriusOverlanding.com will not refund or reimburse your order in any way if the package is misplaced or stolen once the tracking info shows delivered.
PriusOverlanding.com does NOT ship to PO box addresses!
Shipments outside the U.S. or to AK or HI will have a higher shipping rate and require a shipping quote before ordering. Please email email@example.com with your full shipping address and a list of the products you want to order. We will get a shipping rate quote from our shipping company and respond letting you know how much the charges will be. Our website will not accept addresses going to AK or HI or outside the U.S. so you will need to contact us to get a shipping rate quote first and then we can explain to you how to proceed with your order.
Large items like full-size front and rear bumpers and rock sliders ship to the freight hub nearest the customer’s residential address unless a commercial address is provided, in which case the product can be sent directly to the commercial address. Please specify the business name in the shipping address section of the order form so that we know it is a commercial address. IF A BUSINESS NAME IS NOT SUPPLIED, THE SHIPMENT WILL BE SENT TO THE NEAREST FREIGHT HUB. PRIUSOVERLANDING.COM WILL NOT BE HELD RESPONSIBLE FOR ANY STORAGE FEES ASSOCIATED WITH FREIGHT SHIPMENTS IF THE CUSTOMER CAN NOT PICK UP THEIR SHIPMENT FROM THE FREIGHT HUB WITHIN TWO DAYS OF DELIVERY. PRIUSOVERLANDING.COM DOES NOT APPROVE THE USE OF A LIFT GATE OR ANY OTHER ACCESSORIAL ITEMS AT THE TIME OF DELIVERY; PRIUSOVERLANDING.COM WILL NOT BE HELD RESPONSIBLE FOR SUCH COSTS. Customers must provide a forklift or other means of removing their shipment from the truck when it is delivered to a commercial address.
Purchases made at PriusOverlanding.com can be returned for any reason up to 30 days after receiving the shipment. All returned products must be in like new, unmodified, resalable condition and include original packaging and all hardware. The cost of return shipping is the responsibility of the customer in addition to a 20% restocking fee. Any products that are determined to not be in new condition will incur an additional 5% fee. Products that have been customized or modified in any way are not eligible for returns.
After 30 days, all non-warranty-related returns are at the sole discretion of PriusOverlanding.com. IF your return is approved, a restocking fee of 20% will apply. The customer will be required to submit photos as proof of condition. If the product is found to not be in like new condition a restocking fee of up to 30% will be applied. Your product will be examined after we receive it at our facility to determine its condition before issuing your refund. The cost of return shipping is the responsibility of the customer in addition to the restocking fee.
Before making a return, please call us first at 307-222-9745, or email firstname.lastname@example.org
Most PriusOverlanding.com products have a two-week or longer production lead time. All orders with a two week or longer lead time may be canceled within 14 days of when the order was placed and will incur a 5% cancellation fee. After 14 days, all canceled orders will incur a 20% cancellation fee.
- Most of our PriusOverlanding.com products are made-to-order items that are fabricated individually according to the customer’s order. To deliver the desired products within estimated lead times, we start to process your order on the day the order was placed. The initial process begins by ordering needed metal specific to your order therefore PriusOverlanding.com has a 20% fee on all canceled orders-no exceptions. Returns are subject to a 20% restocking fee and will only be accepted for manufacturing defects. PriusOverlanding.com will not accept any items that have been installed. PriusOverlanding.com does not cover damages incurred during shipping. Return shipping is at the cost of the customer and items must be insured at full retail value. All lead times may vary due to sale promotions and the current volume of orders in-house. Quoted lead times are just estimates, PriusOverlanding.com strives to adhere to estimated lead times but there are some variables that are outside of our control but can impact the lead time quoted. Across the board, with most of the companies, you may have noticed an increase in lead times and heavy delays for products. This is due to materials and supply chains being strained in facing an unprecedented rise in demand with the current conditions.
Once a product has left our facility it will fall under the terms established in our Return Policy.