We will not accept returns without prior authorization. Please fill out the online order return form and we will contact you and provide you with a return goods authorization (RGA) number.
COVID-19 UPDATE: Due to COVID, carriers like Fed Ex, UPS and USPS are experiencing delivery delays and have suspended all on-time guarantees and refunds for delays. We apologize if you experience a delay and appreciate your understanding that carrier shipping delays are beyond our control and we cannot refund freight if it is delayed.
The quickest way to contact PriusOverlanding.com about returning an online order is through our online order return form. Any contact form submission or email please expect a 72 hour response time. We appreciate your support and patience. Thank you
PRIUSOVERLANDING.COM RETURN POLICIES:
- Items may be returned if unused within 30 days of shipping, with a 20% re-stocking fee.
- There are NO returns after 30 days from date of receipt.
- Freight is nonrefundable.
- Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges.
- All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition.
- All returned parts must be sent freight prepaid and are subject to a re-boxing fee.
- Certain parts are not returnable, including but not limited to Special Order parts, wheels and tires that have been mounted and/or installed, electrical items, and closeouts.
- Customer returns for parts received as part of a “free shipping” or “shipping special” offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply.