Here at PriusOverlanding.com, we do everything possible to package and ship your order within a reasonable time frame. Orders begin being pulled within 24 hours of being placed.

COVID-19 UPDATE: Due to COVID, carriers like Fed Ex, UPS and USPS are experiencing delivery delays and have suspended all on-time guarantees and refunds for delays. We apologize if you experience a delay and appreciate your understanding that carrier shipping delays are beyond our control, and we cannot refund freight if it is delayed.

We often assemble kits and/or parts based on your specific order. Therefore, due to time and costs, ANY ORDER CANCELED after 24hrs will incur a cancellation fee of 15%.

Custom Builds: On orders for special builds, which may require parts to be designated for your build, placed on hold, and various parts ordered from vendors based on the specs of your order will have an order cancellation fee of 15%.  This is in place to recover the time and costs in bringing in parts for your order which may not be normally stocked. We also pay cancelation fees with the vendors that supply us.

Therefore: After 24 hours, if you would like to cancel your order the total order amount WILL be subject to a cancellation fee. If you have any questions, contact us by phone or email.

*Some Exclusions Apply, See Below*

After 24 hours, if you would like to cancel your order, the amount will be subject to a cancellation fee.

  • Cancellation of any order will be a 15% cancellation fee.
  • Cancellation of a regular in-stock order will result in a 15% cancellation fee.
  • No cancellation of Roof Racks or any custom-made items.
  • If a shipping label has been made for an order, it cannot be canceled.
For third-party items, we no longer accept returns or exchanges, nor will we issue any refunds for ANY third-party product, also referred to as “a partner product”.
We highly encourage you to contact us if you have questions about the fitment product BEFORE purchasing. You may do so by calling 307-222-9745, or sending an email to care[@]PriusOverlanding.com
If you want to cancel an order or have any questions contact us at care[@]PriusOverlanding.com